According to New York regulations, how should an insurance adjuster act towards claimants?

In New York, insurance adjusters are required to uphold a standard of fairness and professionalism when dealing with claimants. Ensuring fair treatment involves listening to the claimant's concerns, providing clear communication, and processing their claims efficiently and transparently. This approach is critical for maintaining trust in the insurance industry and ensuring that claimants feel respected and valued during often stressful situations.

Promoting fair treatment also aligns with ethical practices and regulatory requirements that govern how insurance companies operate. By focusing on fairness, adjusters help facilitate a smoother claims process, comply with legal obligations, and foster positive relationships with clients.

The other options suggest actions that would undermine the integrity of the claims process. Disregarding the statements of claimants would prevent the adjuster from fully understanding the claim and addressing the claimant's needs. Communicating only under supervision could hinder effective and timely interaction, while delaying investigations would lead to dissatisfaction and could contravene the requirement for insurers to act promptly and efficiently. Each of these options highlights behaviors that would be detrimental to both the claimants and the overall claims process, reinforcing the importance of fair treatment as the correct approach.